Answer:We can't imagine that so many people would ask this question. Every advertising video is shot with our own real products to ensure that what you see is what you get. If there is any problem with your order, we will usually contact you proactively via email or WhatsApp, even if it's due to an error in your over-order. We will actively communicate and process refunds!

A:It usually takes about ten days after shipment from the warehouse, during which time we actively monitor the status of each shipment. If the address information is incorrect, etc., we will also contact you to solve the problem together to ensure that you receive the items.

Everything about the product is exactly the same as the authentic product and the picture, including but not limited to the material, bag, hangtag, washing instructions labeling